Massage Envy

The therapists are good but if you decide to end your membership, be aware, it’s an arduous task. Once you request to cancel, you are put in a “calling queue” to receive a call from the “membership coordinator” who works offsite. The manager cannot cancel the membership and is unable to give out contact information to reach the membership coordinator. After nine days and a visit to the business, I was finally contacted by the membership coordinator and she provided me with an email pdf to sign and return in order to start the process of ending my payments and membership.

Maria V. is amazing. I through I had good massages before, but they were nothing in comparison. I need firm and targeted deep tissue massage. Maria V. is extremely knowledgeable and thorough. Maria V. was able to break up knots and scar tissue that have been bothering me for years. I do not normally leave reviews but felt compelled to share.

Quite literally the worst customer service experience I’ve had, especially in comparison to the consistently positive experiences I’ve had at the Alexandria location. What was meant to be a gift for my mom and me—after a long period of hard work and much-needed rest—turned into yet another reminder of how critical good customer service truly is. I called over the weekend to schedule what I believed were facial appointments for both my mom and me at specific times. Later, I was told those times were different from what I had originally been told. I called back, explained that I had confirmed by responding “Y” via text message, and noted that I realized the times did not match what I had been told initially. The front desk placed me on hold, said they would escalate the issue to leadership

Anaelle is fabulous! She provides a personalized massage based on your specific needs. Bringing a kind, caring and respectful attitude, she uses varied techniques to address your issues. I’m a big fan!

My first time at Massage envy. Had a great experience with Maria V. She was knowledgeable about the body and throughly addressed my problem areas in an intense but not painful way. Would definitely see her again.