Massage Envy

I’ve been a loyal Massage Envy customer for eight years, but my experience at the Leesburg location was a disaster. The new manager was extremely unprofessional, shouted at me in public, and threatened to call the police over an unjust charge/ a service that I never got but was charged; sort of extortion. I canceled my eight-year membership on the spot and will not return unless I receive a sincere apology and she’s replaced. This kind of treatment is unacceptable, and I’ll be sharing my experience widely.

This place sold us a gift card for $75.00 that refused to honor because they cannot see it in their updated system. Do not buy any gift cards from them. Also poor management. Never refunded or replaced the card.

I have been trying to cancel my membership for MONTHS without a response. This place is the pits! Only two therapists - one being a woman who is extremely rude and it feels like I'm in a boxing ring and the other a man, which I don't feel comfortable with. Can't ever get a day or time that works for me. I have disputed all charges on my credit card. Stay clear of this place!

I became a member after experiencing the physical and emotional benefits of massage. I have never been disappointed. The massage therapists are so skilled and professional. Adding skincare and facial services over the past year has become so important for my self care journey. I have to give rave reviews to Heather, who is so knowledgeable and skilled. I have a skin care routine that really works. I couldn’t be happier with my decision to become a member!

I have been a regular since 2012. Different locations and states (MI, VA, FL). I used to have body massages and facials every other week. I was very familiar with massage Envy dynamic. Yesterday I had a body massage with Greg. The massage was really good, my back feels much better and I appreciate his advices. Greg was very caring, professional and knowledgeable. I appreciate that. I would be back. My feedback here is about the things that I miss from old massage Envy: the room was ok but the light was cold, warm lighting can help people to relax. Normally the massage therapist is waiting for me at the end of the massage -outside the room- with a cup of water and walks me to the front. I had to go by myself to find a cup and water on my own. The oil has no smell at all, I had wanted som