Massage Envy

First time there. Staff were nice enough but the carpets and bathroom were dirty and not well maintained. Needs a serious cleanup.

Most recent problem, massage envy sent me a text that they had an opening the next day, so I agreed and they acknowledged. I showed up at the states time and they said they are having trouble with their notifications and they do not have an appointment for me. I arranged my day to attend an appointment, I was offered, and the therapist isn’t even there. I then check on my next massage date and they said that therapist is not with the company anymore. No one notified me so, yet again I would have showed up with no therapist. Then, no attempt to make it right, they tell me the next date available is in June. This is March!Very difficult to schedule with. Even getting an appointment once a month is difficult and I have a flexible schedule. Seem under staffed and very busy, then they lock you

You’re better off paying a little more at a higher quality establishment. I had the worst massage therapist who did not listen to anything that I was saying. The therapist had said that he does not do medium pressure because he wants to prolong his career even though that is what I had scheduled. There were many other issues throughout the appointment as well. I try to be a good customer, but when I’m paying for a service, I would like to get what I pay for. When I brought this up, I was told the manager would call. She called a week later and after I told her about the poor service, her solution was for me to use someone else’s accrued service that had been accidentally transferred to me. So she did not compensate me for the awful massage, but basically said I could “try again” using a ma

DO NOT sign up with this company. I have edited this message to respond to the Google Review response from Massage Envy by including: “the response to submit a form to help correct my experience will be followed by an empty offer to help at which point they will verbatim repeat legal wording from their corporate contract and highlight all wording making it clear that they have no obligation to refund further locking you into services. They will however offer you to pay an additional $20 a month to freeze your membership and not use any of your credits.” They lock you into services that they don’t have enough staff to provide. For 3 years they have had a 3 month waiting list or out booking for massage therapists. They will try to offer you sub-par substitute services or allow you to fre

Absolutely love it here! Audrey greeted me like she knew me for years when I first arrived it was very welcoming! Alecia did my facial she was very kind and skilled. Andrea did my massage and she wonderful too. I am very pleased with my service here and looking forward to going back in the future 😁