Massage Envy

I am new to Massage Envy. The massage was good. He was very respectful and explained everything he was doing. The front desk staff was so rude and condescending. My home location is another store. I was confused because the information I got at my home ME was different than what they were telling me. Instead of explaining to me and listening to my questions the girl kept repeating, "Okay, that'll be $$$ for today's service." It did not matter what question I asked or how I phrased it she kept repeating the same exact thing. When I spoke to my home location they told me that they were in the wrong. So super disrespectful and incorrect at that? They also put a note in my chart which was less than kind. RUN RUN RUN! Do not go to this location!

I am extremely disappointed in my experience with this location. I am a new mom and booked my first appointment here back in December. That appointment was canceled on me because the provider was unavailable. I recently decided to give them another chance and scheduled a new appointment. Instead of a confirmation, I received a voicemail stating that due to “past incidents,” I am no longer permitted at this location and that if I show up, they will contact authorities. I have never been to this location. I have never received services here. I would have been a brand new client. I called twice to request clarification and was hung up on both times. Being falsely told you are banned from a business you have never visited — and being threatened with police involvement — is not only upsett

I have been going to Message Envy for several years now. Alexis is the manager she really helps me by explaining the services and scheduling that works for me. The team providers are professional and knowledgeable I love the convenience and services offered. Enjoy the self-care and give yourself an hour or more, maybe even a spa day!

Massage itself was good and therapist is talented. Place itself overall was OK. Therapist barely said hello to me, felt rushed and cold. When asked about safety of products given medical condition, response was rude. Facility was fine - but I have a much better experience always at hand and stone. Also they didn’t honor my $40 promo that did not have any exclusions marked on the card. They said service needed to exceed $150 but it didn’t say that anywhere.

I have been a member at different Massage Envy locations across different states, and this location is by far the best! The managers and staff are so personable and kind; they truly get to know you and make you comfortable. I deal with hormonal breakouts and often don't know what to do, and their estheticians are so knowledgable that they are able to pinpoint my issues, recommend the right service, and suggest products to clear my skin. The massage therapists are amazing too; I pulled my back in the spring and the manager Alexis was able to get me booked immediately to get it worked on. I travel from Brooklyn to come here even though there is a Brooklyn ME — that's how much better this location is than others.