Massage Envy

I recently booked a facial with William and unfortunately it wasn’t a good experience. He didn’t seem confident or knowledgeable about the steps he was taking, and the service felt rushed and unorganized. He was way to personal . Overall, it didn’t feel professional, and I wouldn’t return for another appointment.

My visit with William was a 10/10 experience. Definitely recommend booking him for your facial. Makes you feel welcomed and comfortable.

Location refused to cancel subscription. Customer service rep at the time of signing up did not disclose that their membership is a 1 year agreement. On top of that you can’t pause your membership without adding a month. Additionally membership are cheaper at other locations when you join. Would not recommend this place. I would give them 0 stars if I could.

I am so irritated and upset right now I cant believe I fell for a scam WITHIN a company that I’m supposed to TRUST with my debit card info, and I have photo proof that literally there are random people ironically with massage envy credentials to make a customer believe it’s actually someone who works there and they literally took my debit card info and charged it. The manager told me “ah man, they do that all the time” are you kidding me? The owner of this location is well aware and did nothing, had the brave to charge me. I want my member ship cancelled this company and owner is a complete fraud. My name is Jonathan Edmond and my Wife Allison had opened me a membership with massage envy IN PERSON a few years ago, I visited 3 times, and totally was comfortable with the pay method the fron

The therapist are good but their membership contracts were terrible for me at least. I followed the contract and gave a doctor's note to cancel the membership for now. I kept getting no problem, then got it was cancelled but was still getting charged for 3 months. Never can talk to a manager when you call, they will call back within 48 hours. It should not be that difficult.