Massage Envy

I am beyond disgusted with Massage Envy and how they dealt with cancelling a membership for my elderly mother. My mother has been paying for a massage envy membership and has 7 credits in her account. Within the last month she was hospitalized and deemed not safe to go home. She lives in assisted living and has a cognitive diagnosis. I have paperwork to prove that she is unable to come in due to her new medical diagnosis. Massage Envy will not refund anything and will only transfer 2 of the existing credits to family members. I talked to the manager and she said her manager would need to approve this. I messaged back today and found out no additional credits could be transferred. She has paid $75 per month x 5 non-transferrable credits=$375 they have STOLEN from an elderly woman. I do hope

I hadn't been to a Massage Envy let alone any massage locations in years! I received a gift card for Mother's Day and was having trouble booking. I forgot the associates name from Monday who answered my call. She was super nice and told me that they could squeeze me in at 7 the next day! To me that was awesome because I was having no luck finding an open slot! When I walked into the location Tuesday, Lisa was at the front desk was AMAZING! She was an absolute delight and I enjoyed our conversation before and after my massage! She helped me re-enroll in the Massage Envy package deals, I actually had 4 unused credits (which was awesome)! I love seeing people passionate about what they do! Eric, was my masseuse and he was really good! I was a little nervous getting a medium to deep massage

I absolutely LOVE Crystal! She is absolutely AMAZING!!! I love talking with her. Every time I see her I leave so relaxed, balanced and centered and I feel better than I have ever felt in my whole life. My facials with her make me feel so much better than any massage I've ever gotten. My skin is so wonderful now that I have been seeing her and I feel like a whole new beautiful person, which is so wonderful in itself seeing as I have been going through a lot of medical issues this past year and have been feeling really down on myself. I feel beautiful again because of her. She is an amazing person and so skilled with what she does. She always gives amazing and honest suggestions. I will absolutely keep coming back to her over and over.

I’ve been coming there for a few months now and I’ve been seeing Christi for my massage and she always does an absolutely fantastic job, it’s always so relaxing I almost fall asleep! But this past time I got a facial from Emma as well and was BY FAR my favorite facial I’ve had. She was so soothing and relaxing! She didn’t try and “oversell” me on products. She mentioned and educated me on what I needed, but she didn’t spend the whole session talking which was a big deal for me. I want to relax while I’m there and she did just that! Those two ladies gave me the best self care day I’ve needed !

Very strange massage by Rose. I'm used to lighter massages but at no point did she put any real pressure even when asked. She used her fingers for most of it and her nails were sharp. She stopped the massage twice to complain about the employer. Once about the sheets they were provided and again to talk about the iPad not working correctly. I'm also very sensitive to smell and when she was talking closely to my face all I could smell was cigarette smoke. Will definitely not be returning.