Massage Envy

First of all, they advertise 60 minute massages. The massages are not 60 minutes, they are barely 50 minutes. If you have to cancel because there’s bad weather and it’s the day of, they will charge you. Even if you’re driving from multiple towns away, and the weather is bad. We had 530 appointments, which were the last appointments of the night. Both of us felt rushed. Like they just wanted to get us out of there. I wasn’t asked if I was comfortable, I wasn’t asked if the bolster was in the right spot. I wasn’t asked if I needed anything like a Kleenex when my nose was running and I was sniffling. Very unprofessional. When you buy the membership, you get the massages at a discounted price, but a one hour massage is not a one hour massage. A 90 minute massage is not a 90 minute massage. Su

I’ve had a few experiences at the Canton Massage Envy and have no complaints. All of the desk staff have been very friendly and informative. Juan is a great massage therapist, very respectful and does a wonderful job!!

Loved my anti-aging facial by Rei. Gianni was friendly and professional at the front, as was everyone there. There is a good vibe here, and I left feeling uplifted and my skin was glowing. Can't wait to come back for massage, more facials and back treatments.

I scheduled a massage for a same day appointment but when I arrived there was no therapist there for me. She had gone home early because she wasn’t booked for the evening at the time and no one bothered to inform me until I showed up. No phone call, just having me waste an hour of my day driving there and back. I did get rescheduled for the next day which worked with only a little inconvenience and the massage was great. I had been told by the front desk person that they’d talk to their manager and they’d work something out for the inconvenience. After my massage I signed up for their monthly membership because I intended to return and then afterwards I go to pay for everything and they charged full price. Zero considerations for wasting my time. Didn’t bother to argue with the front count

Had to make a last minute appointment after sleeping wrong and having serious upper back and shoulder pain. Joseph did an amazing job- he stretched me out and gave me an Intense deep tissue massage. He worked out a lot of my knots- he really cared and demonstrated professionalism and skill. I was impressed and just became a member. I'm learning some massage therapists are better than others- and it's important to communicate what you want and what you do not want.