Massage Envy

Really poor customer service from the manager of this location Anna. My first massage was terrible absolutely awful and I told her about it immediately after. She said as a gesture to make up for that poor massage that I could have a complimentary hot stone enhancement. When I asked about that promised enhancement a few months later she said nvm and renigged the offer. I do not recommend this place at all.

This location is lackluster. The rooms are divided by a plastic accordion wall partition, furniture and decor from the 90s, the top blanket was velour and made me question if they switch it out between clients. The lighting was not just dim but also a bit dingy - was I in a Kill Bill scene? My massage was like someone spread lotion on me with a little pressure. It was definitely not ideal and the experience was most definitely not worth what I paid. The three women at the front tried to upsell me to a membership as well - one of the women was selling hard but also presented herself condescendingly. *gestures around* I won’t be back. This place needs an update desperately! Not just in furnishings and decor but in personnel too.

I’ve been going here forever. I noticed a few weeks ago, their tip chart was increased. I assumed they raised their prices. I asked, and my 90 minute facial was $150. That means 20% would be $30. The chart said $35. So according to this chart, they are trying to get you to tip more based on “industry averages”. I will not be returning to this location. This is not something at every massage envy. It is unique to Ardmore. This bothers me because I don’t go to a chain restaurant and tip based on the industry. I tip based on my meal. If I wanted to pay more, I wouldn’t be going to massage envy.

I am giving them a 1-star review due to the poor communication and problem-solving skills demonstrated by the front desk staff. While I have always enjoyed my experiences with my masseuse and the esthetician who handles my facials, the receptionist at the front desk consistently exhibits rudeness and unprofessionalism. I have had a membership for almost a year, yet crucial details were never properly explained to me. After each appointment, I usually check if I can book additional sessions from my account. However, a few weeks ago, no one informed me that microdermabrasion treatments count as two sessions, despite having three sessions available in my account at the time. Following my microdermabrasion treatment, I booked two sessions for a facial and a massage. When I asked to use sessi

I’ve had a 5 star experience during these first few months of my membership! The folks at the front desk are always so kind, and every massage I’ve gotten has been amazing. MAJOR shout out to Jere!!!! Best massage of my life and I appreciate the peaceful environment they created.