MAC Cosmetics

As with all of the stores, the set up and ambiance are great. However, customer service could be improved. I visited today to purchase products and the sales associate informed me that she would take me to another register. She really could have done a better job explaining why I had to walk to the perfume counter. Also, instead of asking me to hand her the product that I put on the counter, she gave me a weird look as if I was supposed to know that she needed the product handed to her to go to another register. Upon following her to another register, she stated that someone else (who was extremely pleasant) would be taking over my purchase. We work hard to purchase items that we need and want, while customer service is not everyone’s portion, courtesy is a basic trait that can be extended

I was at the MAC counter today to purchase a red lipgloss. The young man working today was not friendly. When I asked him for his professional opinion about the ruby wood lipgloss, he replied “ It just a red lipgloss.” I did not feel welcome at that counter. I will not return to that location. RCF

I just called to ask about Chanel lipgloss because it stated they carried that item. However, spoke with a rude guy that wasn’t helpful at all. Would never go there in person

Just rude! I asked the lady to help me find a lip color similar to what I showed her. All she said was "every thing we have is out". She wasn't even interested in helping me. She didn't even want to help me to begin with considering the exprssion on her face.

The Macy's staff is great but the MAC counter could use help. They never have anything in stock, Too many patrons and not enough employees, Customer service sucks because everyone is always on a smoke break.