MAC Cosmetics

I went to this store in a huge hurry and needing some TLC. Brenda was FANTASTIC. She literally was patient and very knowledgeable about the products I was about to purchase. She helped me not only achieve the look I was going for, but aiding in my overall confidence in my own abilities. Did I mention I went while she was the only employee working for the moment? Even when faced with difficult customers and taxing situations, Brenda was extremely composed and professorial. She is more than just a great asset to this location, she is a true makeup enthusiast who exudes passion and creativity at all costs. Her contagious personality makes anyone who comes to this store just as excited about makeup/skincare as she is. I highly recommend this artist. Trust me, you will not be disappointed.

Okay first of all, Oscar is fantastic!! He gets a five star! He was just the best! I had a good experience with him. The reason I give it 4 is because they can use more employees. There were multiple shoppers and i only saw 1 other employee around

The customer service at this Mac location is completely awful. I went here twice to schedule a trial/appointment for my WEDDING DAY (which is a month away) and was told that they could not guarantee adequate staff for (3) clients. They also couldn't guarantee that the mua's would be able to dedicate their time to us, or complete the make-up in a timely manner; there was a high possibility that we could be there upwards of (2) + hours. Their main priority is selling cosmetics-that's it. No wonder this place has such a bad reputation. It's unfortunate that ZERO stars isn't an option.

The MAC counter located in Macy's at the Town Center at Aurora is the WORST. The manager "AK" is rude, not customer-oriented, and does not set a good example for the other employees whatsoever. The turnover rate is high and it is not difficult to see why. Most of the talented artists that used to work there have moved on to bigger and better things, as they should!

I absolutely love this place. they did a great job with my makeup on my very special day. I told her how I wanted my colors and she made it look beautiful. I was completely ecstatic about how I looked. they couldnt have done a better job.