Lush Cosmetics Danbury Fair

Earlier this year, I went to this location with a return. I had a reusable shopping bag already and plopped the item that I wanted to exchange for it into my bag. A teenage employee saw me (I was not trying to hide anything and very out in the open so clearly not trying to steal anything). The employee told the manager but not in a discrete way at all. So the manager came over to ask if I needed help. I usually decline but I knew what was going on so I said yes to try to ease her worry that I was someone worrisome. As we were talking, she kept leaning forward to try to look in my bag. So I called her out for it and she had a look of embarrassment and shock on her face since she was not expecting me to be so forward. I simply said that I did not steal anything and I know that is what the gi

Oh my goodness! First time coming here and what a wonderful experience! The ladies here are very nice and manager is a total sweetheart! She helped me pick out the best products for my curly hair and she was sooo knowledgeable! Definitely coming back 💕

Leah and Diana were SO sweet, making my experience kind and comfortable. Not to mention, they were super knowledgeable and helped me choose the Super Milk shampoo (loveeee the scent) to help hydrate my scalp. The product itself: a little goes such a long way! It lathers nicely, washes out nicely without feeling like there’s buildup (as someone who has locs) and my head felt so clean and happy afterwards. Recommend it for anyone who’s trying to find something to alternate with psoriasis shampoo. It’s hard to find something that doesn’t cause a flare up and this definitely worked! Will be returning to get the matching conditioner soon💜

I’ve had two wasted trips to this Lush in two days. Yesterday they closed early at 3 PM, and today I arrived to find the doors locked again. The Danbury Mall website explicitly lists them as open, and I could see two employees working inside—yet when I tried to enter, I was just told to "come back after 2 PM." It is incredibly disrespectful to customers to ignore posted mall hours and turn people away when you are physically standing in front of the store. If you can’t staff the store, update your online hours so people don't waste gas and time. I won’t be trying a third time.

Diana at the Danbury Fair Location is incredible!!!! I cannot thank her enough for the time she took explaining each product I was looking for or had questions. Given her history being at the store for 8 years - she is beyond knowledgeable and great at marketing lol! But overall her character and kindness go a long way and makes me want to come back to see her and learn more. Diana thank you for all you do! <3