Lush Cosmetics Columbia Mall

This is a WONDERFUL shop. Every time I've come in the staff have been kind, helpful, knowledgeable, warm, and overall just have great vibes. Whether you're just restocking or you only have a vague idea what you want, they're great at helping you out. They're really good at packing online orders for same-day or pick-up-in-store, they always seal the bag and everything is packed well and safely. Even right now with the jammed holiday shopping, I still got great customer service today, with help smelling new fragrances and assistance finding things in the shop. The staff are great at making samples, answering ingredient questions, and checking people out quickly. And the staff are so warm and conversational! Literally every time I come it's just so much fun. And they have the archive products

A classic lush. Loved this location because it was actually spacious. I feel like a lot of lush locations feel crammed because of all the stuff they try to fit in. My friends got some soaps. I just tried the hand cream and smelled everything. The usual.

Absolutely ruined my Christmas eve, I had the most rude, nasty, and passive aggressive associate—his name was Ambrose—I have ever had at any Lush store in all of my years of shopping with them. He wasn't just nasty to me, I saw this behaviour with a few customers and his coworkers. Extremely disappointed in the company that they had to scrape the bottom of the barrel with this one very rude, entitled, and disrespectful unkempt man.

I LOVED my experience there! The kindest staff member (sorry I didn’t get your name!) told me about a scent online and let me preview the scent in store and helped me figure out where to find one of my favorite scents I have trouble finding!

Shopping therapy, whenever you are in a bad mood visiting a Lush store might just be the fix. The scents change out every couple of months. I'm sad they discontinued the Sakura product I was trying to restock, but it's alright it means I get to pick up other items,plus their soap options are always unique. Still keeping my fingers crossed they will one day have the SEX Bomb scent available in everything from shampoo to lotion, to a longer lasting perfume oil.