L'Occitane en Provence

I absolutely love this store and the experience every time I visit. I’m always greeted with a warm smile and genuine welcome - now even by name, which really speaks to how well they care for their loyal customers. Dooman is such a pleasure to work with and one of the main reasons I prefer shopping in-store. She is outstanding in the way she connects with customers, and her knowledge and passion for the products truly stand out. It’s clear Dooman takes great pride in the L’Occitane brand. She consistently makes thoughtful recommendations and even suggests great alternatives when an item is discontinued. A sincere thank you to Dooman, and to Jeremiah as well - he has been wonderful every time I visit. They make shopping here an absolute joy.

I've been to this store multiple times when busy for the holidays and also on more quiet days. Everytime I've gone I've been more than thoroughly satisfied with not only the products but mostly the customer service at this location. They are always highly attentive, from simple talk like how are you, to more complicated matters such as questions and recommendations. The store manager dooman is always very nice and welcoming which explains why she's in that position and partly why the rest of the employees are always so kind like Jeremiah. She helped me put together a little set for my girl, pointed me towards all the complimentary stuff and made my visit a great one today. Thank you very much

What a wonderful store. I was helped by Joyce, who was so patient, and bought a few hand creams for myself and a friend. Both staff members were very friendly and helpful and I’ve never received a purchase packaged as thoughtfully as this one was; I still smell the verbena sprayed on the paper and think that’s such a nice gesture.

The product is wonderful but in this specific location the customer service is terrible. Beyond terrible. Rude and arrogant. Never go there again, company put more attention about the people who's in charge of each store.

I had a wonderful experience at L’Occitane! Jeremiah went out of his way to help me choose a facial cleanser and exfoliator. It was an absolute pleasure to interact with someone who genuinely enjoys helping people and cares deeply about the brand. Both my wife and I have been really happy with the products he recommended. We’ll definitely be returning!