L'Occitane en Provence

Unfortunately, my experience was very disappointing. The customer service was poor, and the staff provided little to no help when it came to product knowledge. Questions went unanswered, and no effort was made to assist or offer solutions. I expected much better support and professionalism coming from a high-end brand.

I went Friday after work and 2 employees were on staff behind the tills. I had called ahead for a specific line and said I’d be on my way. When I walked in, I was the only customer for about 10min and went straight to what I was interested in. No greeting or immediate assistance when I arrived. I literally had to stand near the displays looking lost. Only when I asked for the exact high ticket set that I came for, the one who didn’t ask if I needed help perked up. I then said I called ahead for it and the employee assisting me happened to be the one who answered the phone. I was already annoyed to see the customer service and experience plummet from years before. People who came in after me were greeted much faster. I got what I came for but they were not generous as before with gifts fo

Patrica, the Assistant Store Manager at Sawgrass, Fl location was very professional and extremely helpful—and this was placing orders over the phone, so can you imagine if I was shopping in the store. Customer service was impeccable, and she went above and beyond to make sure I received my late order, and even threw in some goodies. I plan to visit the store when I’m in Florida and will encourage family to pop by also. Thank you again Patricia for your thoughtfulness.

What a pleasant welcome from one of the worker in this shop. She helps me navigate the store and introduce me to the products that I'm not too familiar with. I'm surprised about the awesome customer service this lady have She's very friendly and makes you wanna come back. I commend your dedication and it's very few people these day's that possess the talent that you have. Keep it up Patricia! I'll definitely come back . Shinn

I stoped shopping in this store because the manager is extremely rude and unprofessional, she even gave us a dirty look just for asking for the price of a product. If you don’t like your job find an another one. On the other hand Flor was very nice and wonderful helping me pick the right gift for my mother.