L'Occitane en Provence

Such a lovely experience at L’OCCITANE en Provence at Merrick Park! Katy was absolutely wonderful!!!…so warm, attentive, and knowledgeable about every product. She made the visit feel personalized and truly special. Her professionalism made all the difference. I’ll definitely be coming back thanks to her! She made my visit extra special. Thank you Katy!

L’Occitane has been my go-to for years when it comes to deodorants, chapsticks, bar soaps, hand-wash, hand creams, etc. I have no complaints but good things to say about their products. I like this store in particular, because even though it is small, it is well-stocked and nicely organized. One of the things I also like from this location is the amount of natural light, it makes the store look bigger and things look more appealing on the shelf. In a recent visit to this location, an itemized receipt was not provided but just the credit card machine slip with the total amount that was charged, perhaps because they were kind of busy as it was during the 20% off friends and family discount they just ran in late March/early April. Other than this, I enjoyed my experience and will return

Terrible experience earlier today at this store. Store rep Gabriela extremely rude. Box of hand creams we’re displayed stacked on a table when i proceeded to grab one she was super rude and scolded me LOUDLY not to touch. Mean while, other customers had handfuls of items on hand. Extremely confusing experience. She did not acknowledge my presence walking into the store however the moment my husband walked in minutes later he was warmly greated by her. Her eyes kept wandering towards me and she was heavily fixated by the thought of me possibly stealing something. $4k designer bag in hand, trust me i won’t be stealing a $40 lotion. I will continue buying online, instead of ever stepping foot in this store again. Again i presume her name was Gabriela based on the receipt i was provided.

The two women working were so sweet and helpful. The store is small but the selection was good. I will definitely be returning.

Talk about customer experience/service!! Shannon and Ingrid showed nothing less than expert level attention with ample knowledge of the brand’s identity and benefits. Also made my day with their approachable and fun energy. Give these people raises, they deserve ti! Will be back again for sure.