L'Occitane en Provence

I absolutely love their products! I live an hour away came down to this location for a specific product. Thankfully they had just what I was looking for called ahead of time they kindly put it on hold for me. Let’s just say the tall man & lady that were working on 7/13/25 were so kind & helpful! I will definitely be back down for my restocks in the future :) thanks so much!

A woman who introduced herself as the manager upon our asking whether they carry a scent called "Mimosa" looked at us from head to toe then rudely responded "I have been with this store for a long number of years and we never had such scent by our brand. You must be imagining things." One interesting thing is - we were not hostile with her we were simply checking if the brand still carries this old scent. She really did go out of her way to make us feel unimportant by then ignoring our questions about other products. Being a former esthetician and a fragrance business manager I was astonished at the amount of effort she made to make us feel like we should leave. Which we did do.

We all know how amazing the products are, but I’m here today to talk about customer service. The lady (I can’t remember her name, sorry!) working there today, 10/01/24, around 1:30 p.m., was wonderful! She was such a sweet person, so helpful, and went above and beyond every second I was there. I don’t usually write reviews (good or bad), but I was so amazed by her impeccable service that I had to share my experience. Thank you!

Clean and welcoming atmosphere. Their customer service is absolutely amazing! I have acne prone skin and tend to breakout easily, especially with trying new products. Thomas always take his time to help me find the right products for my skin.

This is by far the best location! Friendliest staff. Thomas and Sahar are the best duo! They are so helpful and patient. Their store is always so clean and tidy! Thomas is also really knowledgeable and passionate about the products at loccitane! I will definitely be shopping at this location more often!!