L'Occitane en Provence

Julie at L'Occitane is always great!... Not just with product knowledge and assistance (she's NEVER a pushy sales rep)... But she also shares a warm sense of community with customers. Awesome person.

I had a wonderful experience at the L’Occitane store in Bellevue Mall thanks to Paulina! I originally went in just to pick up a hand cream, but Paulina was so kind and helpful that I ended up buying several beautiful gift sets for my friends. She took the time to explain all the different product lines and helped me find the perfect items for each person I was shopping for. I really appreciated how informative and thoughtful she was. I left the store with everything I needed for the day—and I’ll definitely be coming back. Thank you, Paulina!

Love love love this store! Make an appointment and they will do a facial. Products work excellent on my skin (black), no break out. The products can be pricey but they are great quality. The soap is very gentle on the skin. They don't disappoint!

Safe to say L’Occitane En Provence Bellevue Square Location has the worst customer service ever and the you never want to spend too much time in this store as the associate who also acts as manager gives you a what are you doing here grimace and never has the bravery to say hello either which is very disappointing, sad and hurtful. Plus the French inspired items are overpriced, even during their semi annual sales, so everyone is better off actually saving up for a trip Paris, France and finding the beauty and cosmetics you need at a price you can afford. Boycott this store until they can learn how to provide phenomenal and spectacular customer service without being rude and dismissive!

This review is about the customer service on November 16 2023 time est 6:30pm to 7:pm I had been a customer for years more like 20 all over the USA not this store alone. Customer service has always been great even at this location which I started visiting for about 5 months. Yesterday, I stopped by and the both ladies working there never greeted us, didn’t even asked if we needed any help while we were looking for a product and talking to my fiancé looking all over the store. Since we were ignored as if we we’re undesired to be there for some reason, I walked to the lady at the register to ask for my específic product and she walked to grab it still without saying a word. I asked about a very kind former employee and she said barely anything under her lips I think she said: “I don’t kno