Laced by Iyanna

Zero stars (if that were an option). I had a confirmed 3:00 PM appointment booked through Booksy for my son’s hair, scheduled specifically for my wedding week. We arrived a few minutes early to find the shop completely closed, with a sign on the door indicating it was not open. I rang the doorbell — no response! I called the phone number listed on the Booksy profile — no answer. I sent a text letting her know we were there for the 3:00 PM appointment — no response. When I called again, the phone rang briefly and was then forwarded. Despite the business being closed, unreachable, and failing to show up for the appointment, seconds lettered I was charged a “no-show” fee for the full cost of the service ($130). Charging a client for a no-show when the provider is the one who does not sho