Kohl's

I had a great experience at Kohl’s today thanks to Jill at the checkout. She was incredibly kind, warm, and patient, and she made the whole checkout process easy and pleasant. It’s always refreshing to meet someone who takes such pride in their work. Thank you, Jill, for your wonderful service. You really made my day!

We purchased a robot vacuum for Christmas. The package never arrived and we opened an investigation with UPS. It's now been a month. I have called Kohls multiple times to try and get a refund. They said that they can't refund the order because they show it as delivered, but UPS shows it as an open investigation. Kohls' advice was to dispute it with our credit card company. Now we have to wait to see how the charge back goes with Capital One.

Wow ..it's no wonder Kohl's is in a bad position. This store was the most un-inviting I have ever seen! Plain boring white walls. It looked like a liquidation store. The layout is awful. Sad to see and unfortunately all of their gimmick Kohl's cash in the world still makes them less value than competitors.

Amazon returns area needs to make a change. Those with 1 or 2 items should always take priority. Those with 10, 20, 50 returns need to wait. It is not fair to Those with 1 or 2 items to wait on an inconsiderate woman who has 30+ returns. She held up the line and pissed off a lot of ppl. If you have a mountain of returns, stay in the back of the line. You'll be surprised how fast the line gets moving once priority goes to those with 1 to 3 returns max.

CHECK YOUR RECEIPTS! I went to return some items and right after I got my store credit I used it all on another purchase the same day but left 1 item off of my purchase which I was charged for. It seemed like the cashier was confused on using the POS System. I had to drive back to the store twice (40min drive 1 way) to try and dispute it but after weeks of waiting for them to review the cameras and calling the manager multiple times they refused to reimburse me and said that I took the item home with me! HUGE LIE!!! Truly disappointed with their customer service including calling corporate was so redundant, it took them a week later to call me back after leaving a voicemail and still have not received a response. I wasted so much time/ gas/ energy dealing with this store, don't even waste