Jo Malone

Asian girl working does not know how to treat a customer or make a sale. Horrible experience. 0 stars to her.

So many wrong things about this store. One of the worst experiences ever - experienced at this store. The attendant at this store won’t let anyone test the product - blaming it on COVID protocol - even though there aren’t any protocols and he wasn’t even wearing a mask. He embarrassed my wife in front of other customers to “train” her on the “protocol”. One of those instances when 1 star doesn’t justify this horrible experience. This attendant needs more training on how to make customers feel welcome. He certainly doesn’t represent what Jo Malone wants their brand to represent.

Rude customer service. I went up to ask about a specific cologne and price. The lady acted as if I can’t afford it. She wasn’t willing to show me the bottle and when she saw a white couple came in she ran over to help them instead.

My wife loves JM, so I thought…what a perfect place to stop for a Christmas gift and then….Two choices? At least 20 samples out. Please explain why there are just two choices!!! I find it highly doubtful that you sold out on all of these, and one of the choices smells like a man!!!!!

To give some light to the place. The lady attending today was super nice and I was able to find the scent I was looking for. Thank you!