Jenny Beauty Supply Super Center

This location is full of incompetent thieves. I purchased 3 packs of hair equating to around $230. Because I shop so much there, I had a $5 reward which I used. My stylist only ended up using 2 of the 3 packs of hair, so I decided to return it. It was unopened and I paid full price. Per the policy on y receipt, I’m able to return; however when I got to the store, the cashier refused to refund me because I used r reward. I even pointed out THEIR policy which states about a nothing about reward usage. I asked her to explain and she couldn’t. This is pure failure to follow policy and is not legal. They will never get another dime from me.

I’m really disappointed with Jenny’s Beauty Supply Supercenter’s return policy. For a store this large, the policy feels outdated and unfair to customers. According to the receipt, there are no refunds or exchanges on wearable or personal care items ,even if the product is unopened. That’s unreasonable. Customers often realize after purchase that a product is the wrong item, shade, or formula. Completely eliminating exchanges puts all the risk on the customer. Citing “FDA sanitary regulations” for unopened products is misleading. An unopened item returned within a short window (24–72 hours) should at least qualify for an exchange or store credit. I drove out of my way to shop here expecting a supercenter-level experience. Policies like this discourage repeat business. At minimum, this s

Bought a bunch of stuff for my cousin who is starting a barber school, I figure I could return what wasn’t needed since I had 7 days to do it. Lady said I couldn’t return either one of these items. Crazy I’ve been buying here for years I ain’t ever had an issue.

Loved it. I was able to find some things here that I couldn't find at many other beauty supply stores. Calm and quiet. I like that there's a price scanner. I also liked that pretty much all of the items that are liquid, soaps, oils, makeup, sprays and etc., were sealed with tape and security tag stickers. And a large selection for men hair and skin products that I don't see in other stores. My only issue is that some things were pretty pricey. $2 to $4, or more, on many items compared to other retail stores. But besides that, I love it and will be returning!

When I arrived at the checkout counter I asked the cashier if they have a loyalty program. She indicated that they did and please wait a monent. After ringing up my purchase of $65.29 I asked if she had put it in the loyalty program. She had a sheepish look and said No she had forgotten. She asked ger manager could she fix it. Nickki said No that it wozld have to start next time. I told her that was unacceptable. She said some very rude things ro me so I asked who was her boss. Shevtold me that there was no one else & that she was the Boss. I asked for a refund of my things and just rerun it. I told her then please just refund this purchase to my card because there are many other Beauty Supply Houses in Dallas that carry the same things. After a few more rude comments she caught hersellf