JCPenney Salon

Always a pleasant experience. I love the shampoo which is very therapeutic, the finished product is always a head turner!

Booked an appointment with Anna. She was busy at the time my appointment came up so she got me with Redd who was available. I was okay with it since I was just getting a trim. I should have walked out as soon as I sat down. Redd didn’t have scissors at his station. He had to go find them. Then as he was combing through my hair he started playing with the static factor of it. Never checked to see if both sides were cut evenly. End result of just the front attached. I left and got my hair fixed elsewhere.

I have been searching for someone for a while to trust to do my hair. All I wanted was a basic cut in which I made my appointment for. I felt really good walking in and thought I had finally found the place for me. I was greeted by what I think was the receptionist in which she was really sweet and let Earlie know that I had made for my appointment. After speaking with Earlie to let her know what I wanted she made so many recommendations. Of course I was a little pressed for time so signing up for what I thought would be a 30 minute service only to have her tell me it would be longer, I was cool with. She began being on her phone completely ignoring the fact that I did say that I would go ahead and receive the service as to not waste her time, she replies "you are not wasting my time, I

Such a waste of money!!! First off the girl slapped a relaxer on my head and then pulled my hair which irritated my scalp. I told her my scalp was sensitive. So my scalp ends up burning and she has the nerve to tell me to sit 10 minutes and looked crazy when I said she needed to wash my hair. She put something in my hair and left me in the washing bowl and had 2 different people wash my hair. She didn't even dry or style my hair and charged me $65 when she didn't do anything. Then she had someone call me to justify the price, but didn't offer a discount or anything to make things better. I WILL NEVER BE BACK!!! I wish I could give ZERO stars.

I'm happy to have a choice on Sunday! However, no one was at the front desk when I arrived, and no one greeted me when I walked back to the salon. It was all good once the front desk person returned, and I got in for a walk-in appointment.