JCPenney Salon

I had a wash, cut and blow dry today and I am very happy with my haircut, experience and cost. I would definitely recommend for anyone to go to JCPenney Salon. I will definitely be a repeat customer.

Took my four year old to see Pam and she did a phenomenal job on his, took his input and gave him exactly what he asked for. I was getting my hair done at the same time and it ended up uneven, the stylist hurt me multiple times by either ripping through my hair with her shears and comb, drenched my face and ear with water and after an hour, ultimately provided me a very uneven cut that didn’t look at all like the photo I showed her. The salon manager (I truly wish I had gotten her name) came to my rescue, gave me exactly what I wanted and offered to not charge me, which I declined. Giving four stars because my original hair dresser seemed young and like she just needs more experience and guidance on cutting hair, not because she’s not skilled. In the end mistakes were made right and I walk

Made an appointment for 5 got there 10 mins before and still waited in the waiting area for until 5:30. Yes someone did come out to check us in but why make an appointment if you have to wait 30 mins or longer to even get started !

I just got my eyelashes lifted and tinted my Lori and let me tell you amazing is an understatement!!! Not only am I absolutely in love with my lashes but Lori is incredible! Shes fun she has a sense of humor and she made the experience just all around fantastic! She also was running a little behind she couldn't have been more apologetic and did not rush my lashes! She's definitely a perfectionist! I will be going to her from now on she's great and my lashes are fabulous ❤️❤️

My friend and I had an appointment at 2pm. I was on time and told my stylist (Pam) wasn't there yet. I was avoided (the 2 stylists and the receptionist stayed in the back of the salon) and made to wait 30 minutes before someone came out to tell me she wouldn't be there for another hour. I was told to either reschedule or wait with no compensation for inconvenience or even reassurance. This was my first experience with this salon and there won't be a second one.