JCPenney Salon

Unfortunately I got one of the worst haircuts I have ever gotten in my life. I asked for layers. A lot of my hair was chopped off with no layers. My hair looks nothing like the inspiration picture. It is uneven and choppy. That with also being left in my chair for extremely long periods of time made this experience, unenjoyable and afraid to ever step foot in a JCPenney salon again. I was kind, courteous, and patient. But this was a very frustrating experience. I can tell the stylist was nice, and did her best and I did not for one moment give her a hard time. It is nothing personal, but her hair skills need a lot more work and I’m surprised she was even hired. JCPenney needs to do better. Not to mention the appearance of another stylist that showed up to work like she got straight out of

Horrible customer service from all. I was contacted at 12:00pm to cancel a 3pm appointment that had been booked the previous day and was for an important event at 7pm. When I requested a callback to escalate, the salon manager Rolanda sounded off as if she was in a brawl on the street corner or a drill Sargent stating the stylist would be leaving early and nobody else staffed to handle my appointment. She yelled at me several times and asked “what part of that didn’t you understand” when I reframed my question. When I’d had enough chastisement I asked to speak to Regional manager, she stated she wouldn’t pass my message along until the next day because today was her day off and she wouldn’t be doing anything more. She then hung up the phone. I contacted corporate and they did nothing

Took my 7 year old for her first real hair cut with Chelsea. She did an amazing job. Understood exactly what we wanted. Asked questions to make sure we were good throughout the whole process. Was super nice and patient with my daughter. Definitely recommend.

Thank you so much Chelsea Fennell! I have been looking for a new hairstylist for over 3 years ( basically since I moved to Texas) and I finally found one that is absolutely amazing! Chelsea does such an awesome job with cutting hair! On my first appointment she instantly made me feel so comfortable and really took time to ask questions about what I wanted! This was my second appointment with her and I cannot wait for the next one! She listens to and executes what you ask for! Not only that but she is so good at suggesting things that will help your haircut be even better! For the first time in a long time I booked my next appointment in advance! I would recommend her 10/10!

Maya was SO AWESOME with our 4 year old! She talked, played, and kept him engaged during the haircut the entire time! Will continue doing business with Maya as she was a fantastic hairdresser!