JCPenney Salon

I got a perm beginning of December I waited the 48 hours before I washed my hair. The perm came back out and I have called them several times to have this addressed and fixed. I paid $150 dollars for my hair to be ruined. They have not returned my calls or tried to make this right. Do not recommend!

HORRIBLE experience is an understatement. Went in for a haircut.. some layers so hair framed my face. Upon cutting my hair- stylist cut off my hair as short as my bangs.. on the left side.. I told her we were done with the haircut.. as I now have a mullet.. 2 other potential customers who were waiting got up and left after they witnessed what happened. After i left the appointment the ladies met me outside of salon and were appalled at what they saw.. This will take a year to grow back in and is not fixable. Please DO NOT GO HERE FOR YOUR HAIRCUT SERVICES...

While customer service was good and pricing was on par for a blowout (earning 1 star), I felt the skill set/knowledge/technique for a standard blowout to be significantly lacking. Blowout doesn’t simply mean blow dry. I left frustrated knowing I’ll need to have my hair fixed/redone in a day or two (a true blowout normally will last me a solid week). I had to have her flat iron my hair just to salvage the frizzy mess that was left after my hair was dry. Only one product was used, which I found incredibly odd. Hopefully it had a heat protectant in it because when she flat ironed my hair she did the same areas multiple times. Unclear if this hairdresser was brand new, but if so, JCPenney should not be assigning her services she cannot handle.

I went in for a haircut to get bangs and got exactly what I didn’t want, a botched haircut. My hairdresser was inexperienced which is fine, but why would you take on a client who wants a style you’re not confident you will achieve? Another stylist jumped in and was cutting my hair as well and it turned out uneven so I didn’t bother asking them to fix it out of fear it would be worse. I left completely unhappy and for their price of $32 it’s not worth it. Definitely would not recommend, and will not be returning. Went to Hair by Janine instead and she fixed my uneven haircut and gave me exactly what I was going for!

I got my hair cut by Jenn C and it was horrible she left a bald spot and didn’t tell me it is choppy and uneven on both side and I will have to go elsewhere to get it fixed. Definitely not worth 32 dollars and I wouldn’t recommend it to anyone who want to get a good hair cut. Didn’t clean up at all there was so much hair I had to shower after just to get it out. My first time getting my hair cut by a shop and it was the worst experience ever.