JCPenney Salon

went to the mall for a mommy-and-daughter day and brought my two girls in for haircuts. When I checked in, the stylist told me the wait would be 30–45 minutes. At the time, there was only one customer in a chair and three stylists present—one working, one at the front, and one on lunch. I had no issue waiting, so we walked around the mall and returned after the stated wait time. When we came back, one additional customer had arrived. I sat down expecting my girls would be next, especially since I overheard the other customer say she did not have a reservation. However, she was taken before us, and I was then told we would need to wait another 30–45 minutes. At that point, I decided to leave. My girls were extremely disappointed. What made the situation worse was the unprofessional behavi

UPDATE: It has been almost 3 weeks and I have yet to hear back from the manager. No one EVER answers the phone. I didn't get a call back for a week and when I did it was someone telling me "the manager was on vacation this week". Ok so why didnt they call me the week before or the week after their vacation?? The person I spoke with, Liza, said she would speak to the stylist and then call me back the next day. That was 12 DAYS AGO. I have called again this week and left a message asking to speak to the manager. Complete disregard. I have yet to get my hair fixed elsewhere because I want my money back and have offered to Liza to come in and show them proof that the haircut is messed up. So I've spent 3 weeks with a haircut that is messed up and makes me so unhappy and no one there cares at a

I walked into the salon with an idea for something bold. I spoke with a few members of the staff, all very pleasant, and then I spoke to Leah Liqui. What a lady! Not only did I have arguably the best haircut I have ever had, but the wonderful personality of this woman is infectious. The long process of letting the dye set, washing it out, and styling it was filled with lively conversation between myself and Leah. It was an absolute pleasure to do business with her! I would tell anyone who asked for a place to go look beautiful to go see Leah. 10/10

The staff is quite friendly and very accommodating. I see Meg once a month and I get the perfect cut each time. She gives me a wash, asks me how I like the look during the process, and won't let me leave until I'm 100% satisfied, which is always. I recommend her without question.

Let me start by saying I love JCpenny. I shop there often and even buy my glasses there. I never write reviews, but I feel this needs to be heard. I went in for a partial foil.. spent $120 and my hair barley looked any different / lighter. The hair dresser passed me over to another stylist half way through my service because she had another client who was upset with her service earlier that day. DO NOT RECOMMEND at all. Extremely upset with the quality I received. I will no longer be a customer of JCpenny after my experience.