JCPenney Salon

I scheduled a haircut appointment for my 12-year-old daughter with Nicole at JCPenney. Nicole mentioned SHE needed to straighten my daughter's hair before cutting it, and I agreed to that process to facilitate the haircut. However, after the service, I was charged $95 for a silk press—a service I did not request or agree to. I only permitted her hair to be straightened for cutting purposes, not for a full silk press.After recognizing this issue on our bill, I called Nicole, who apologized and assured me the charge would be corrected. Despite repeated calls and messages to the manager, I have not received a callback or a resolution. This lack of response from both the stylist and management has been disappointing. As a parent and customer, I expect better communication and accountability r

I love this salon and have had pleasant experiences. Went online to book my children an appointment and received a call and text a couple hours later that Nicole Mack would not be able to do the service due to getting off work 30 minutes after the appointment time. I replied via text asking if anyone else would be available as i selected any stylist when booking, i got a one word response of "Nope". I tried calling and of course Nicole answered and as soon as i stated i booked two appointments online she cut me off to tell me no one else will be available to help. Thankfully i was able to go online and book with the stylist who will be doing the other service i booked. The level of unprofessionalism and rudeness is unneeded, customers are not responsible for what your availability shows to

In February, I decided to go blonde and sought a professional for the dye job. My mom had recently begun visiting JCPenney and had a great experience with a stylist named Nicole, so I chose to give her a try. My first appointment was satisfactory, and I loved the color. I went back to Nicole twice a month for washes to prevent damage. However, by May, my hair started falling out. I informed Nicole about the issue, and she casually mentioned a product she used, claiming she wasn't sure how it would affect my hair. I was furious, feeling like a guinea pig. The reality is that my hair has completely fallen out due to being over-processed from the bleaching. I absolutely do not recommend Nicole for coloring hair. While she may have skills in basic services like rolling and washing, you canno

Ms Nicole did my blowout and she was incredible! My hairs has never been this straight, and she took care of my bangs too

These pictures will speak for themselves. Nicole Mack should not be surprised by this review at all. Long story short, save your time, money and hair. Do not let her work on you.