JCPenney Salon

I will never return they messed up my hair left dye stains all over my face and the dye is leaking everywhere. They didn’t wash my hair correctly and cut it way too short looked nothing like the photo i showed. I had two people working on my hair very aggressively and it was just an overall mess. My appointment was at 3:30 i didn’t get attended till 4:10. The overall price was suppose to be 95 it went all the way up to 140 i still left a tip even though they were unprofessional and i left very unsatisfied.

02/05/2026 I went with my niece to do her hair , she dye her hair in black ,cut her hair and straigh her hair , her dye application was terrible my nieces end up with stain all over her face ,I ask why she didnt apply vaseline or something to avoid that problem and she reply "the go only such of long way", I was very surprise because the dye was black , her hair was dry and didnt straigh her hair well, was really bad !!!!! She fail on the basic of cosmetology

I have been going to JC Penny and have an awesome stylist by the name of Marlene. I have been to other salons and no one does my hair the way she does. My hair style is unique and Marlene is exceptional at doing the way I request. I highly recommend JC Penny hair salon for all your needs. The staff always makes me feel at home. Michelle Lavallee

I am not from the Marlborough area but the last couple of times Ive made the trip to the mall I have been a walkin customer to the JCP salon. I have never had to wait more than 10 min, but I am there midday and weekdays. Ive had different stylists but have received very good cuts. They have great products too.

If I could give this salon 0/5 stars I would. I’m not sure if this is how you spell her name but the person that did my hairs name was Carrie and instantly the rudest person ever. Left products in my hair and went on with her day. I was there for hours and the store manager was also very rude and demanding that I pay for something after leaving me with orange and yellow hair after I asked for brown. It was so choppy and they added things that I was not aware of to the treatment and made me pay for it. The worst salon I’ve ever been to. I suggest JCPenny finds new employees for the Solomon Pond Mall location.