JCPenney Salon

I went in last week for a haircut and the haircut itself is just fine. I’m grateful for that. My issues though — first, $40 for just a quick wash (no head massage), simple cut & blow dried 90% of the way. I was in and out in roughly 40 minutes. No products or hair tools offered, which is really annoying for the high price and the fact that I got bangs, so they weren’t fixed or properly checked if done right & I had to still walk through the entire mall with it not done. My other issue — the girl started to wash my hair and then proceeded to tell me how she is sick. She did Christmas with her mom & her mom was sick, so she felt physically awful but came in because they were busy. She was going to call in the next day. If you’re sick, do NOT discuss it with your client. Just power through or

Since you want more details, the location has already been open two hours and I haven’t heard ANYTHING from the manager (Felisha something?) and it’s not my responsibility to call. I drove basically an hour to this location because it’s the one I normally prefer. I get there and find out my stylist called in for the day. AND I did not receive a phone call to reschedule or claiming it to be canceled. I want a discount on the service I was supposed to have. Because honestly it should be half off for the major inconvenience and rudeness of this employee. First she could “try to call someone” next it was “can’t do anything about it” 🤷🏼‍♀️ The lady at the counter (Lacey Craven) didn’t even apologize and told me she couldn’t do it because she was “booked” yet had posted openings on her personal

I took this young girl whose like a daughter to me to get her hair cut don’t know the name of the lady who cut her hair I didn’t even look T the back of her hair I took her home before I could get home she called me sent me this pic I immediately turned around took her back to penny’s I called the salon and told her what she did needless to say when we went in the salon door she went out the penny’s door a man who works there apologized and evened it out the next he could has to take off another 2 to 2 inches of hair needed more but she already lost 3 inches more than she wanted

Angel did an awesome job with my haircut. She heard all my concerns and needs and cut my hair perfectly. She also used a hair serum that I happy to be able to purchase and use on my own. I will definitely be returning for my future styles :)

I found my new stylist! Mark in the salon is amazing. After having a baby and dealing with months of PPD and not really giving myself..especially my hair the love that it’s truly needed, my husband suggested getting a cut and seeing if it would help me feel better. I’m glad I did! I just did a walk-in at the JCP salon and got Mark. With me not knowing what I really wanted and explaining my situation and the issues I have with my hair, Mark took his time with me and did his own thing asking me my opinion along the way. My hair fits perfect with the frame of my face and he helped me to go a little out of my comfort zone with some long curtain bangs, and I LOVE them. His vision is amazing and I’ll be scheduling with him from now on.