JCPenney Salon

I’m not sure how this salon is still open. I don’t think they have anyone working there that cares. Been here twice. Just trying to get an appointment is a hassle. Always running behind, canceling or trying to cancel last minute and I was overcharged for my service-she tried to cancel my appt 10 mins before the scheduled appt time saying “she didn’t have time to do my hair” and I didn’t get the service I booked for but still charged for it. I wouldn’t bother trying them just find a real salon. It’s disappointing especially since they offer natural hair services at an affordable price but unfortunately they miss the mark and don’t allow proper time for the services they advertise.

I had an 11 AM appointment and arrived at 10:55 AM. No one was there, so I waited. At 11 AM, still no one. I checked again at 11:15, 11:30, and 11:45—each time, the salon was empty. I called multiple times with no answer. While waiting, I asked a JCPenney associate about the salon’s schedule, and they said it depends on the day. When I mentioned I had an appointment, they apologized but couldn’t offer any help. I called again Monday—still no response. I don’t blame my stylist, as they lost out on income, but I do blame the owner for not keeping track of appointments or ensuring the salon is staffed. When I reached out to customer service, they told me there was no direct number and that I’d have to go in person. I wasn’t going to waste more time and gas for another no-show. This was my f

Cassandra is the only stylist I allow to do my child’s hair and mine. She has done everything from box braids, keratin treatments, and highlights. She is very personable and will learn your hair and be honest with you on what your hair needs. Definitely recommend!

I love this little salon. Deborah is just the best. When I asked her not to cut much off of the length because i'm trying to let it grow longer...she did exactly what I asked

I initially requested a wash, silk press, and cut when I called to book. I got my hair done on 10/24. My appointment was at 2:30, but I checked in around 2:15ish. My appointment was booked with Candace, and I had no idea who she was or what she looked like because she never came to greet me. Finally she acknowledges me after she ran 30 minutes over my appointment asking what kind of style was I getting? I showed her the picture, and then I noticed that she had someone sitting in her chair overlapping my appointment time....TOTALLY UNPROFESSIONAL not even an apology. She told me to come back so she could wash my hair while the other woman was still waiting for her to wet the ends of her box braids. Once she shampooed my hair she told me to sit in the next chair, and I sat there for another