JCPenney Salon

My mother has had a GREAT experience at the salon since Lila Baca started working there. She is an amazing stylist. Lila is a great person to be around and does amazing work! My mom loves you Lila! She will see you soon for another cut.

Over the weekend I was shopping at the JCPenney store in Gallup. That’s when I heard an announcement from the salon about their deals on shampoo and conditioner, I had to go over there to see what the excitement was about! (I was not disappointed) The front desk worker was so polite and helpful! I will buy from Orlen again on my next visit! 👍🏻

Hair stylist GINGER is by far the worst hair stylist I have ever had. I asked for a brunette to blonde balayage and straight hair cut just a few inches below shoulders. Simple cut. She chop layered it to my chin! It's so ugly. Her version of a blonde balayage are orange stripey highlights splotched throughout the hair. Not blended at all. It looks like my hair got orange highlights to the roots months ago and it's barely growing out. Very blunt hair color application. It also took Ginger 5 hrs to complete! I went in for my appointment at 11am with long brown hair and came out at 4pm with an orange mess. DO NOT get your balayage done at this location. She also asked me so many inappropriate questions about my personal life and made loud embarrassing comments about my appearance. Totally unp

Great service! Had an appointment and was helped promptly. The service was executed exactly as requested, which was a medium length haircut with layers and face framing pieces. My stylist, Jay, was very helpful and nice!

I checked in and went to wait. One of the stylists had an attitude with me while I waited. I would suggest anger management and customer service skills be brushed up on. The lady who did my hair was quite nice and attentive. She discussed how I wanted my hair done. She is the only reason this place gets 2 stars