JCPenney Salon

My mom went today for a haircut and color. She wanted to look nice for her granddaughters wedding. She had a picture of what she wanted. She is very disappointed with her hair. It was colored blond, which is not what she asked for and an attempt to correct it was made. She left after 7 1/2 hours and paid $110. She looks a bit like Cruella Deville. It still does not look like her picture. She appreciates that everyone was nice and tried to correct her hair but after 7 1/2 hours she was just too tired.

Stylist requested wasn’t available so we went with whomever they assigned us. Services booked were wrong they said so they charged for something different that I absolutely did not get. Super sad because my daughter’s senior pictures are tomorrow and there is nothing I can do about her hair.

So loved my new haircut from Ms. Freddie at the J.C. Penney salon in Cedar Hill. She understood the assignment & is the ultimate professional. She listened to my needs & gave me a ‘designer’ short cut that compliments my face. My Afro is now cool & beautifully shaped. My daughter is impressed & my friends love it. So do I!!! I also loved the atmosphere in the shop & the warmth & professionalism of the other stylists. I will be going back! Give it a try!

I made an appt for a simple trim & wash for my natural hair. The rep couldn't do the appt & want to reschedule me for 2 hrs later. Unfortunately, I had plans at the time so I reschedule with a person in the salon. Get to the salon, I'm not on the schedule & no one has a clue of who the rep is but she's listed as a salon rep. Finally they realized the rep name was abbreviated in the system. The one rep in the salon was doing a customer hair & stated they could do mine in a hour. So frustrated I decided to wait, this is such a inconvenience. I see why alot of the salon stations are empty. Jcpenney yall need to do better because this is ridiculous

Always a great experience! Ms. Freddi always takes great care of me and nails the look every time. I look forward to my hair appointments and enjoy perusing the store when I’m finished.