JCPenney

Today I went JC PENNY cypress Location to use my birthday rewards, I grabbed 4 items all They were about $10-$12 each, I wanted to buy just one. The salesperson looked at my phone number and said my reward doesn’t show yet. The price of one of the items I had picked up was $10 and I thought it was a good deal. I said, "No problem, I'll just buy this dress for now," but the price wasn't $10, it was $19. she said, "No problem, I'll ask the manager to come and overide the price." When the supervisor came, she didn’t help and said, "This is a mistake, it's $19, and there's nothing I can do about it." I said, "You set the price, not me," but she didn't care about customer service at all and didn't fix the price. I was stuck for 15 minutes. Her name was Ms. Kim. I used to shop at this location a

Had a wonderful photoshoot with Cobe a few days ago with our month old baby! He was so sweet, so professional and sure does know how to swaddle a baby! He was also hilarious and just made the process so much fun! Can’t wait to come back to see him again!

Went here looking for a comforter with my mom.She found one she liked, but once we got to the register we realized there was no tag on it. The employees told us we had to go find another one exactly like it with a tag. What has happened to customer service?

I would like to give a great review to Melgie for the wonderful customer service she provided today, January 13, 2026, in Cypress, Texas 77429 location. She has a beautiful character and showed genuine patience throughout the entire interaction. Her positive aura truly made a difference and created a pleasant, welcoming experience. Thank you, Melgie, for going above and beyond!

Got my hair professionally done here once. I also shop here with my family when school starts back up again. Sometimes looking for clothes is like a gold mine and sometimes everything just sucks but that's my personal opinion, it's nice here.