Impressions Beauty Inc

I came across this store on Instagram and was genuinely excited to visit and possibly purchase some merchandise. Unfortunately, my experience as a first-time customer was extremely uncomfortable. From the moment I started browsing, I was being closely watched as if I was going to steal something. At one point while I was browsing through the different hair extensions, someone was standing right next to me while I was simply trying to look through the different options. Instead of feeling welcomed, I felt profiled and distrusted. I walked in with the intention of buying something and supporting the business, and I likely would have returned for more in the future. Instead, I left because the atmosphere made me feel uneasy and unwelcome. After reading other reviews, I realized I wasn’t wr

very good discounts and very good variety of products, customer service with patient and attentive. They don’t follow you around like next door but they do walk around to make sure they attended every customer or if there’s any customer with any sort of doubt.

I usually come here to get my extensions however I will never come here again and will strongly advise others to stay away from this establishment as well. Here’s the rundown: A friend needed hair extensions for an event. I came with her and we were helped right away and was told that they have a no refund policy and we can only exchange in the store. NOTHING was said about returning the product “as is”. We went home tried them on and decided we needed a longer one. We came to the store and the owner was extremely dismissive. She then went downstairs on a phone call (probably to avoid the situation). We then asked the girls in the front for any help, or anything we can do. Any type of workaround, since the hair was completely untouched. Nothing, they were equally as rude and dismissive.

Employees were walking passed us a lot while we were checking the stuff and me and my cousin left while my little sister and cousin were still in the store while me and my cousin left they asked if we took anything or if we already paid assuming me and my cousin stole something when we didn't never buying stuff from here ever again

1 star for wigs because mine ripped literally the SECOND DAY!!!, but 4 star for beauty products (lip gloss, gel, etc). I paid 40$ because the wig was discounted but I tried brushing the wig out after washing it and it ripped :((((