Image Beauty- Warehouse & Office

I've been very happy with my Image Beauty online orders the past few years until about the last 6 months. ...My orders since then have taken FOREVER to arrive and I'm usually notified at the last minute that some of my items are backordered and will not be included. Yet, I get continual emails regarding their big sales happening each week. Perhaps they need to get more employees in back then, so these orders can get fulfilled in a timely manner? And employees to make sure people can't order items online that they can't fulfill? My order that arrived today, March 2nd, I ordered on February. 14th. 17 days. In this order I ordered the Rusk hair color, but instead they decided on their own to substitute Joico hair color. Really? The customer service person who emailed me about not having the

Professional, Great service,merchandise came fast, package was in great condition upon arrival, merchandise was in stock that I was looking for. I Recommend this company for superior customer service and promptness Thank you!

I will advise you against ordering from this company.!They claim free returns…NOT TRUE!!! I ordered some hair products & then found one half price in another store. When I contacted them to return the item, I was informed I would have to pay the UPS fee of $7.49 to return the product & another $7.49 bc after the return my original order would be less than the amount to qualify for free shipping. This would mean I would have to pay $15 to return a $20 item. Of course it wasn’t worth it so I kept the over priced item. I have never heard of such a policy! When I called, I was told tough luck in essence. Be aware that they do NOT have FREE returns & they are not customer friendly. In my opinion, you are better off shopping where you can return personally & not be taken advantage of. Just anoth

This company is unethical and behaves fraudulently. I have had conversations with Heather that a kindergartener would have on a playground where she then just repeatedly hangs up on me a dozen times. The manager Kyle won’t take your call, he prefers that you contact law enforcement rather than tell him personally he sent you the wrong item. Don’t waste your time and money.

Would give "0" if possible. They didn't have something in stock that I had ordered. They told me I would not be charged. Not only was I initially charged but they gave me a hard time trying to get that amount taken off. When they finally did, they still charged me tax on that amount. Had to email and make a couple of phone calls. I was told I had to speak with Heather, the manager and to call back the next day. I did, had to go thru a prescreening call with the person who answered the phone and Heather got on the call and was as rude as anyone I've ever had to deal with. Told me she wasn't going to "debate" the charges with me and hung up on me. Finally got the charge reversed on my credit card. WOULD NEVER ORDER FROM THEM AGAIN!!!!!!!!!!! Lousy/non existent customer service.