Icon Beauty Supply

I noticed Icon Beauty driving by and was delighted to see that they had a wide variety of items in stock. I needed some Got2B for a last-minute trip and they had exactly what I needed. I was able to make my purchase and go about my day within 5 minutes. I would be back to see what else they have to offer when I have more time. I also love the fact that this store is black-owned and Operated, definitely a plus.

Frequent customer: I love the atmosphere, they play gospel music. Customer service is good and they seem very helpful each time I have been to purchase something.They have the main things you need for hair like shampoo, conditioner, gel, and hair accessories. If you just need braid hair they have plenty of that but not a lot options for crochet styles and ponytail extensions. The store is not big but if you are looking for the basics they have it. I am glad this store is located in the part of Durham/morrisville.

Terrible experience I would absolutely not recommend anyone spending their money here. You try to support the businesses and businesses like this remind you why you should not terrible customer service. First time visiting employee did not explain that there is no return refunds. Only exchanges, employee helped me find what I needed for 5 to 10 minutes and it was still the wrong product and would not give me a refund nor did she tell me at the time of purchase that there is only exchanges no refund. When I came back in to get a refund she had an attitude with me and I tried to reason with her explaining that this was my first time in there. She kept referring to the policy at the register with a nasty attitude. Unfortunately for myself I did not see the policy but she still would not give

I love this place! It’s super close to my house, it’s really neat and clean, and the cashier(sorry, don’t know her name, but she is always there) is very helpful… They have added a lot more products recently and the store looks amazing!! If they don’t have a product, they let you know when it will be in! They even offer to set it aside for you, how nice is that?!! She has great knowledge of all products and can tell you in detail about them… To top it off, she always says, “Have an Iconic Day!!” Like, really?!! I love it!!🥰

I understand as a whole black people want to be better and do things better. However, you cannot do this if you hire the wrong people. To the owner, please do a better job in training your staff. Mj could do better and it's very unprofessional to have nasty music playing in a place of business. Maybe at home but not a store.