HQ North Towns

When you book an office, they have different time slots. A huge one is 8am, if you select it, nobody will be there to let you in. The system accepted my 8am time slot, there was never a cancellation sent to me. I had customers waiting. The receptionist came in at 9am with much attitude, I had to make it clear nobody was blaming her. She could've tried to reach out to someone in management and make it right, she refused, knowing I had customers waiting. My customers and I left. Your company need to remove the time slots when your receptionist is not there. My customers and I have no plans to return. I took my business elsewhere, I lost money that day giving my customers discounts due to your company inconvenience. I reached out to corporate, no response at all.

Went there for a quick chat and was nice building

Booked it from West Coast and had a time zone issue. The room we booked was still open and she charged our card and said we had to repay to go in. She allowed room to sit open and demanded more payment. Never again regus.

10/2025 Update: Horrible billing practices. Confusing and not straight-forward since I started with Regus in 2023. I new charge has appears on my account and they have said it should be there, but has never been there before. Customer service directly through the Regus website isn't helpful and they defer to the local center which is hard to get a hold of. Was told someone from the center would call me about this and that has not happened. This is my last year with Regus. I will not be renewing and will take my business elsewhere. --------- 2023: You’ve got to do something about the temperature control. Last time I rented an office it was absolutely freezing! Do I need to wear thermal underwear? - Also, I've had billing issues since the start of my membership: repeated billing for mail for

I signed up for a monthly agreement for virtual office space, they bill on the 15th of each month for the next month's payment. I ended up in a situation where I needed to help a family member in crisis for about 2 months; during this time I was hardly able to work and unable to keep up on my bills. I received an email on 11/20 that my payment for December was declined. I immediately contacted them and requested our agreement be canceled as I couldn't afford to keep the virtual space into December. They advised me they need 30 days notice to cancel a month to month agreement. I explained the situation I was in and asked if they could work with me. The email support didn't seem interested in my situation or in trying to help me. They were however very interested in making sure they s