Hiatus Day Spa • Med Spa

I received three services at my latest visit and all of them were spectacular. Dulce is an incredible massage therapist. My knots are gone and I think I lost a dress size from the lymphatic drainage. 10/10 no notes. Victoria did my manicure and she has such a gentle touch that I think I fell asleep at one point. The gravity chairs, white noise, and eye mask put me into a state of relaxation I have never felt while getting my nails done. And when it was over, my nails were perfect. I splurged for the performance polish and so far so good. Last was my facial with Monica. My poor husband has to hear me rave about how good my skin looks every time I pass a mirror. I am sensitive to certain ingredients and she took extra time to make sure I would not have any issues. Overall every service provi

Hiatus used to be a really nice spa. A few years ago this place was luxurious and the services and experience were worth the price tag. I went for the first time in a few years and was completely thrown off. The place is dirty hair on the floor in the check-in area and lounge area. The locker room is extremely overcrowded, and they’re clearly booking way too many services at once. The lounge and locker rooms were so packed that it felt chaotic, not relaxing. My facial was amazing! I had a massage after my facial that was not good for many reasons. My therapist had a bad cough and kept the lights on really bright? Overall, the entire experience felt rushed, messy, and nothing like the premium spa it once was. I looked it up and this spa was purchased by Private Equity a few years ago whic

The customer service at the front desk is the worst. I inquired about their availability on Saturday for a couple’s massage or an individual massage. She suggested I explore other options in other locations, which she sounded quite annoyed over the phone. My husband promptly called the spa using a different phone number and inquired about today’s availability. To my astonishment, she revealed that there were four spots available. I was deeply disappointed by her blatant lie. I had two massages here, and both times, the customer service was terrible. The spa locker room reeked of sewage, and the bathroom was filthy. They neglect to clean the slippers, simply returning it to clean shelf after each customer’s use, which resulted in fungal growth on my feet. This establishment is utterly u

Such a mixed bag for what should be a 5-star experience, particularly given the prices! Went for a “spa day” with my spouse. The welcome and waiting area were lovely, robes were comfortable-it would be nice if they actually enforced “no phones” in the waiting area. Really kills the relaxing vibes when half the people have blue light streaming in their faces and in the room. My massage was lovely, and from the sounds of it, my spouse loved the facial treatment. He was certainly glowing afterwards. The mani/pedi experience was where things really fell apart. Not only was the “relaxing noises” in my headphones frantically jumping from one sound to the next, but after ~10 minutes it was playing ads. Are you kidding me?!? I asked my nail tech to fix it and she tried, but it didn’t work. Afte

***Jewelry Thieves**** My fiancé and I were there for Valentine’s Day, and the massages were good. Upon getting dressed my fiancé was disturbed by the unclothed men walking around by the sink area of the men’s restroom, nearly touching him. He felt so uncomfortable that he hurried to get dressed, leaving behind two necklaces and a bracelet in the pocket of the robe he was wearing. One of the necklaces being given to him by his late grandfather. We returned a couple hours later after discovering he had accidentally left them behind, but was told the staff was busy and couldn’t look for them at the moment (which was understandable). We returned before closing and was told they couldn’t locate them. We thought to give them time, but days have past and they still haven’t located my fiancé’s je