Helen’s Nail & Spa

If I could give 0 stars for customer service, I would. I arrived at 9:07am, just minutes after Helen’s Nail Shop opened, and the shop was clearly not busy. I asked for a pedicure and was immediately told, “We too busy, can’t take you.” No offer to wait, no chance to schedule an appointment — just a flat-out refusal with no explanation. They advertise that “walk-ins are welcome,” but that clearly wasn’t the case. The dismissive attitude and lack of professionalism were extremely disappointing. I won’t be returning, and I wouldn’t recommend this place to anyone expecting respectful or reliable service. Try U.S. nails instead, it’s located right around the corner from this shop !

I made an appointment for my 13 year old daughter and came in with her to check her in. The manicurist gave her a pallette to pick out colors and I let them know I would be back to pick her up later. When I came back an hour later to pick her up, they were just taking her to get her manicure started. I was appalled that no one let me know that they were running so late and they just left my daughter sitting there for so long. We also ended up missing an event that we were supposed to attend.

I absolutely love this place!! From the moment I called, the lady I talked to was very nice. When I got to the shop, everyone was very friendly and they actually talk to you. Everyone had a smile the whole time and they greeted every customer. Everyone was taken care of in a timely manner, it was just an amazing experience. This is definitely my new favorite nail salon. And I will be back for all of my nail and eyebrow services. Great people and great prices for quality service. You can't ask for anything else. 🥰.

If I could leave 0 stars I would. I am so beyond disappointed. My first time here I walk in and sit down, the nail tech didn't even let me look at the gel colors he insisted I get a white French or white and pink ombré. I've always wanted to try ombré so I said yes that's fine. He starts asking all the nail techs how to do ombré and even called his wife asking her. He did my pinky nail and I didn't not like it, it was not ombré at all. It's was half pink half white, no fade. I said no thank you, I don't like that. He took it off and insisted that I try a darker pink. So I gave it a try and again my nail was half and half not ombré. He went back and forth with me that it was. I said let's stick with a solid color. So I picked the safe option bubble bath, you can't go wrong! First of all, he

So I’m new in the area, just moved from PA about a month ago and I’ve gone to this place twice now. I had my eyebrows and a pedicure done when we moved and the ladies were so nice so I thought I shld get my nails done today. When I got there, the guys was the only one without a customer so he said he wld do my nails and showed me where to sit. No hello , or what wld you like done, he just got straight to cutting and filling. After he got done I looked at my nails and was displeased because some were shorter than others, so I asked him to make them all about the same length. He got so mad and started filling my nails to the bone, I had to yank off my hand. So I asked him, why he filled them so short he said that’s what I asked for, I said no, I asked you to equalized them. So at this point