Helen's Chinese Massage

Horrible communication skills. They wernt understanding what we were asking or saying which made things very uncomfortable and awkward. They definitely seem to want big tips. Wernt happy with what we had to tip them, asked for more. Definitely take cash and say thats all you have other wise they ask for more. Massage was decent other wise though.

My husband and I had a reflexology appointment on August 26, 2025. We left very disappointed. I have had reflexology from a man who works here. He's amazing. I felt like I was walking on pillows. Today however, my masseuse didn't find one sore spot which is completely unheard of for me. I have plantar fasciitis., tarsal tunnel, and tendonitis. Why didn't I feel any soreness when she massaged me? Doesn't make sense. We paid for 20 minutes. I should have given my money away to a homeless person. This massage didn't help my feet feel better at all. 😒

I used to love going here but so far 2 times she made me give her $20 for a tip after I already gave her 10. That is not fair and very unprofessional and unfortunately now I will have to find another massage place! I would have continued to stay going to Helens and they would have continued getting business from me if she didn't MAKE me pay her $20 for a tip when I already gave her 10 AND spent a fortune on the massage because she asked if she could do 30 more minutes because she didnt do my feet yet! I'm very upset! The first time she made me pay her $20 I let it go and kept coming back but then she did it again today. I'm very upset and I'm going to make sure people know about this because tips aren't required, I tip be cause it's nice to do but to make you tip MORE money is very wrong!

My massage was fine. But she didn’t ask me if I wanted an extra half hour. She played it off like she was giving me an extra half hour for free. No “do you want an extra half hour?” just “I’ll give you another half hour”. So I ended up paying more money than I was expecting and then when I tried to tip her $10 she told me “Tip is $20”?! who tells someone how much they have to tip?! I had a good massage but I will not return. I will not be charged extra for something I didn’t ask for, nor be told hold much money I should be tipping her. I’m a hairdresser and I don’t tell my customers they should tip me more than they do. Even if I think they should.

I've had massages here several times. Normally they're quite good, but it's dependent upon who works on you. Yesterday was the most horrific massage I've ever experienced. It was like the woman thought my bones were knots that she could knead out with her sharp elbows. 45 minutes of almost pure pain, thumbs rubbing the skin off my body, gouging me, trying to milk my organs out? Just awful. I mean, I can take a deep massage; I'm no wimp, but ouch. Arguably, I'm terrible at advocating for myself. I just held my breath, sucked it up, and took it. I can't believe she couldn't intuitively tell how much pain I was in - how tense I became and how I hardly exhaled. Yikes. Today I'm sore and bruised, especially in the cervical part of my spine and in my lower back.