Hand & Stone Massage and Facial Spa

My experience here was not good at all. I received a free massage and facial from here for Christmas. I had to reschedule my original appointment and was charged a reschedule fee which is fine. I went in and asked if I was getting a massage and facial. The receptionist was clueless and just said massage. And I told her my mom told me it was both. The receptionist weren’t helpful when I asked questions and seemed very snobby and just bothered to be there. When you arrive you fill out paperwork and one question is the level of the pressure you want your massage. I chose the hardest level of pressure. I also requested no talking. The receptionist even asked about it and I said no talking. The masseuse was a very sweet, elderly lady but she did the exact opposite of what I wanted and paid for.

I have been so frustrated paying for a membership for years, but yet almost every time I book an appointment it gets changed or cancelled. I love getting facials there. I had 1 massage there, it was horrific . The add ons weren’t done and the massage therapist was complaining the whole time she didn’t have time, but yet my appointment was booked for the add ons. She was in place of who I booked with. Time to cancel membership. I should be getting g refunds for the monthly's fee when someone calls off!

First time going here and I had a great experience! The lady at the front desk was kind and very informative. My massage therapist Kayla was AMAZING! I feel like I have a brand new body. Will DEFINITELY be coming back!

I think my masseuse said her name was Mindy. 10/10 best massage of my life. I’ll definitely be back. I feel like a million bucks

Worst experience of my life. Came in optimistic, even considering a membership. I paid for a one hour Swedish massage. My massager had me so frightened by how harshly she was handling my neck and spine and back. I reached for the panic button but she had my hand and arm immobilized with heavy pressure. I prayed the whole time. I prayed she wouldn’t do irreparable damage. I was so upset I mentioned it to reception. Her response was “ wanna book another service”- front desk was so in compassionate and uncaring. I still gave benefit of a doubt and called back to speak with management before leaving this review. i got the other receptionist, same lack of empathy and said no manager was available. Management has to pull this woman off the floor before she hurts someone. i feel like another num