Hand & Stone Massage and Facial Spa

Was not impressed with this place at all.. wont be returning. Felt my money was wasted on a bad massage.

Delaware state law profits a fee without service. , even in a contractual agreement it must be spelled out and verbally shared, when language gets convoluted in small print. This location never shared a no show fee. Despite calling 10plus hours ahead, they charged a card that was given under false pretense and not for the appointment to which the fee was charged. Id given the card two appointments prior, because I did not have the gift card with me the day of scheduling. However, I’d brought the gift card(s) the day of the appointment. Which means the card I provided should have been removed from the system or again explained why you would need to keep it on file. I never agreed to a card on file. Either way $65 wasn’t worth loosing a repeat customer, a bad review or the credit card fees

I showed up a little early for my massage. The staff at the front desk was very polite and requested I filled out some additional releases. Shortly after arriving and filling out the information I was greeted by my masseuse Bridget whom was very professional and gave me a great 1Hour massage. The whole experience was 5 star. Thank you

Appointments are very difficult to schedule and actually keep. On multiple occasions, (5 or 6) my appointment was canceled within the same day, sometimes even within 2 hours of my appointment time. What's even more frustrating is that they are unable to reschedule you until 4 to 6 weeks later. Sometimes that appointment gets canceled and the cycle continues. I canceled my monthly subscription because of this and am considering just throwing my gift card in the trash as well. I do not recommend this location.

Wish I could give zero stars. I signed up for a membership. I showed up for my 10:15 AM appointment and no one was in the building and the doors were locked. I called several times and attempted to knock on the door a few times as well. After 30 minutes of waiting around, hoping that maybe someone was just late, no response and it appears they are closed. I called the Newark location just to make sure maybe I had the wrong day, but they confirmed my appointment and told me that Middletown always has issues like this. I do not recommend going to this location or purchasing any of their services. Really disappointed.