Hand & Stone Massage and Facial Spa

I had one of the most humiliating and unprofessional customer experiences of my life at this location. When I arrived for my appointment, the massage therapist immediately pointed out redness on my face and asked, in front of others, whether it was a “fever blister.” I told her I did not believe it was — that it was either healed skin or a pimple — and that I also have rosacea. Despite this, she involved the manager and other staff in the waiting area and continued discussing my face and supposed concerns in front of other customers who were staring at me. I had driven over an hour for this appointment and had to arrange a babysitter to be there. After all of this, I was told that it was “at the therapist’s discretion” whether she was willing to touch my face, and she chose not to. There

just beware that if you go to hand stone and buy a certificate, please make sure it's in your profile. I was told several times it was in my profile and then when I went to pay, it wasn't there. I was told I could use my Daughter's service that she had on her profile which I didn't know she had. It took me a while to find the code of the email my daughter sent me for my Mother's Day gift to pay for my facial after I was told previously it was in my profile. The ladies at the desk were no help at all and gave me wrong information. I convinced my daughter to use her service in Pittsburgh. She did and when she went to pay there was no service in there at all. So either the computer system there stinks, or people At the front desk need better training. What a hassle. It was not a relaxing exp

Unfortunately, some of the estheticians charge you for services you either did not ask for or ones they originally told you were free. Do not have a way of handling matters in a mature, professional sense. Cancelled my membership due to these experiences.

Iwas going to this place for 3 years ago lwent for another app they told me theyplace close because covid n went l call back one lady that answer phone told ur not allowed here no explanation very nasty. They told me some kind of bullshii .That l disrespect one of the. Workers l always to we kindness .

My daughter had an absolutely amazing teen facial experience. This was her first spa experience, and Jean took such good care of her! Her visit was very personalized and she raved about it for hours after. Highly recommend, especially for parents of teen girls who want a little pampering and a boost of confidence.