Hand & Stone Massage and Facial Spa

I received a 3-month pass to Hand and Stone Massage as a Valentine’s Day gift, and my experience has been nothing short of frustrating and disappointing. It’s been a series of issues from the start, and I can confidently say I will never return. First, when I tried to schedule my first massage, the soonest appointment I could get was nearly a month out. I finally secured one for March 11th, only to have it cancelled last minute because the employee assigned to me had to leave early that day. After waiting almost a month for this, I still didn't get the service. The next available appointment was days later, but unfortunately, I was working and couldn’t take it. This wasn’t the first time I’ve encountered issues either—back in October, I received a birthday gift card, scheduled and confirm

I totally enjoyed every moment. From entering , my massage with Anastasia, and when I left. Amazing.

I cancel my membership because it seems like I could get facials easier than a massage. My last massage was scheduled for April 1 at 9 AM I confirmed via call received a text message as well. Upon arrival I was told that the Massage therapist did not know he had an appointment. A 45 minute drive to tell me upon arrival that my appointment was canceled is unacceptable. I was told several times if I cancel they bill my account. I ask for my funds to be returned. This company has no accountability for their actions. This company is a nightmare.

Used to love coming here, until my massage therapist stopped working here. I’ve been paying for the membership for over a year, and they can’t seem to not cancel every appointment I schedule these last 4 months. So I keep making these monthly payments, and not getting service in return. Or I’ll have an appointment scheduled and they cancel it days prior. I’m just going to start going to the Camp Hill location.. So disappointed because this location is only 10 minutes from my house.

Not my first time here but was the time I really needed a deep tissue massage. My masseuse Ali kept dozing off. Literally her hands kept stopping. When I left I asked for a manager to call me. Hours later after not hearing anything I had to call. I think her not actually making an effort to call and talk about what happened is what made me more angry. The whole situation made me feel super uncomfortable. I kept looking at the clock because I wanted it just to be over. I wasn't charged but 100% needed a good deep tissue massage and was super happy when they had an opening to fit my schedule.