Hand & Stone Massage and Facial Spa

Shelby at Hand & Stone in Franklin is absolutely outstanding. She is the best aesthetician I’ve ever worked with. From the moment you walk in, she makes you feel comfortable, listened to, and genuinely cared for. Shelby is knowledgeable and takes the time to explain what she’s doing and why. Her attention to detail is next level, and you can tell she truly loves what she does. I always choose her for my appointments because the results speak for themselves! If you’re booking at Hand & Stone in Franklin, do yourself a favor and request Shelby. She’s a true professional and a shining star. Highly recommend!

This location is superb when it comes to their professionalism, customer service and even the little touches like the water they serve (delicious!). However, what I have found to be the most impressive is their newest massage therapist, Roderick. He is amazing! When I go to him it is super relaxing, but he is also a master at pain management. I suffer from a lot of pain in my neck and shoulders and he does things no other massage therapist has ever done to help release the tension in those areas. He is super responsive to my feedback and i always leave feeling amazing. Ask for a massage with Roderick! He truly is the best!

Had a wonderful experience! This was my first time here and I got a facial done. Elaine was so sweet, professional, and so helpful with all my questions. She made my first experience here wonderful and I definitely will be back! Allison was very sweet too! Highly recommend coming here if you’re looking for somewhere to go for a facial. They also have a membership package that I will be signing up for! It’s definitely a great deal! My friend also had a massage done here while I was here and she had a great experience as well! Thank you for making my Valentines Day facial perfect and so relaxing! :)

Best chain spa location—hands down! I see Taylor every month for a customized facial that truly meets my skin’s needs. She is an amazing listener and is extremely thorough when explaining each treatment, along with aftercare tips to help extend the life of clearer, healthier skin. When I say her facials are magic, I truly mean it. From the incredible facial massage that leaves your face feeling snatched (with great lymphatic benefits) to her expertise and attention to detail, you absolutely can’t go wrong booking with her. I highly recommend Taylor if you’re looking for real results and an exceptional experience.

Taylor gave me the best facial I ever had. She was so knowledgeable and caring that I felt so comfortable. My skin looks amazing after my facial. Can’t wait to try diamond glow next! Make sure you call and ask for Taylor!