Hand & Stone Massage and Facial Spa

I got the introductory massage and facial, which both had a great low price. Both services were good, and there was no pressure to upgrade or sign up for a membership (which I was afraid of!). Although this location is in a busy strip mall, the environment is peaceful and quiet once you enter the service area in the back.

My experience here started off well, the front desk staff was nice, the massage was GREAT. As I was leaving, I stopped by the front desk to pay for my service and at that time I was offered a discounted Monthly membership, it sounded like a good deal and so I obliged. I left and as soon as I was in the car I checked my bank statement and the receipt that I received via email as I do any time I’ve paid for a service and I noticed an extra charge that was not mentioned at all by the front desk rep, which I believe is EXTREMELY misleading and unethical. Apparently it was a membership start up fee. It’s truly not about the money but more about the principle. There is a thin line between scamming and upselling, the line should never be crossed. I called that same day and had to Lvm , they cal

Jasmine is one of the BEST massage therapist i have had, i have had several injuries she has worked on. She always educate me on my body kinetics and give me stretches to continue to better heal and promote my recovery. She literally has given me life changing pain management and therapeutic services and this is after years of going to duke….

I booked the diamond glow Facial I was happy with the services provided. I will say, the most important thing for me as a customer is how I am greeted because that sets the tone of my entire experience, Duaa at the front was very sweet &welcoming, I don’t always leave reviews, but she deserves praise, she told me about the membership and I ended up signing my mom up.

I was booked for an introductory facial. I came 10 minutes early for my appointment but my services didn’t begin until 25 minutes after my appointment time. Before anything was even done, my esthetician was trying to upsell the facial twice after telling her I wanted what I originally booked. During the facial, she did extractions and then asked “do you have sensitive skin? Why is your face red?” After the facial, she brought me to the front desk and had placed a product down telling the checkout lady that I should buy it. While my skin is feeling glowy now, it was not a very relaxing experience and it seemed like they were more interested in upselling rather than client experience. The lady at the front desk was very nice and the spa was clean but overall was disappointed in my experience