Firstclass Beauty Supply

My experience was absolutely phenomenal. I walk in the store of course not knowing exactly what to get for my hair I just knew I was tired of paying $150 every two weeks to get my hair done. To make matters worse, I have a pixie cut and I get relaxed so I’m coming in to get a relaxer so I can do it myself because my MY HAIR was dry and brittle breaking off . I have relax my hair in the past myself However, it was so long ago I could not remember products or how to do. it, I thought I still had to use a neutralizing shampoo, however BLUE Came to my rescue, honey she put down the products that I had in my hand and every product she suggested I got for a fraction of the cost Girl pennies. Basically, I did exactly as she told me and my hair has not been this soft this shiny in a long time

*1/5 stars - Disappointing Experience with Incorrect Order and Poor Customer Service* I'm extremely disappointed with my recent experience at First Class Beauty. Despite spending a significant amount of money with them on multiple items, including a wig, they got the order wrong and refused to exchange or return it. The wig I received was clearly brand new and unworn, but they wouldn't budge. What's even more frustrating is that if they truly believed it was "used" (which is clearly not the case), they could've easily put it on a mannequin head for display purposes, like they do with other try-on items. Instead, they chose to deny me a simple exchange for the correct wig. Given the volume of business I've done with them, I expected much better customer service. Unfortunately, it seems lik

I actually love this store. I come here every 3 to 5 months for hair dye (i would go more for beauty items). I look around and buy items for my daughters hair while shopping. I just don't feel welcomed every time I come in. The ladies' whole attitude changed when I approached the counter. Other than the atmosphere, it is a great place that has everything for hair.

There’s a reason why there closing. Good luck with that 50% off they pick and choose who they give it too. Rip off

Exceptional customer service. All the latest trends. Excellent selection of wigs that can be tried on in the back of the store. So many to choose from great quality of human and synthetic hair. All your beauty supply needs. Stop in there check them out on the west side of Cleveland.. Parking on the side of building. I’m happy with my purchases 5 star ⭐️