Exquisite Salon & Spa LLC

I have booked with this person a few time and I had to reschedule due to my work schedule. She was unwilling to work with me on making another appointment. So I went and paid another deposit and scheduled again and she canceled me. She canceled me 4 hours before my appointment. You can't reach her by phone and she doesn't respond to text messages until hours later. She is quick to cancel you. Very unprofessional

DO NOT GO HERE! I purchased a Groupon as a gift for my mom. It was for a hair cut, color, an style. I made an appointment for my mom two weeks in advance for 03/18/17 at 9:30 am. On Saturday (03/18/17) my mom showed up for her appointment at 9:15 am, but the doors were locked (even though the business hours say 9 am to 7 pm on Saturday). Understanding that things happen, my mom waits at the salon. At 9:34 am Carmen calls my mom, and advises her she's running late but would be there in 15 minutes. Well, fast forwards to 10 o'clock, and still no one has shown up. My mom calls Carmen back on her cell phone, but she doesn't get an answer. At this point, I try calling Carmen thinking maybe she's ignoring my moms number (since she knows she's very late). However, after 3 calls Carmen does not an

Carmen did a great job on my hair. Best cut and high lights/ low lights I have had. Very easy to talk with about what I wanted and was trying to achieve and came out perfectly. Also great to chat with while getting the service. Scheduling was a bit rough but the end result was well worth it. I will be back.

The worst Salon ever. Carmen charge me $80 for a haircut. But didn't tell me the price till after she cut my hair. Going to call cosmetology Commission, BBB, and filed a report against her. She should not be in the field of Cosmetology. She took 45 minutes to cut my hair. Andover cut it , making it too short.

Carmen did not show up for my appointment saying that I had not confirmed the appointment. I spoke with her myself less than 24 hours prior to the appointment. She offered no apology.