European Wax Center

I had a very unpleasant experience at European Wax Center with Danette. When I arrived for my Brazilian wax appointment, she briefly greeted me, told me which room to go into, and instructed me to lay on the table. After that there was almost no communication during the entire service. She repeatedly went over the same areas without applying pressure or explaining what she was doing, which made the experience uncomfortable. After the service, I noticed there was still a large amount of wax stuck in my butt area attached to hair. It was uncomfortable and painful while standing and moving. I went to the front desk and asked Ajaneek (sp?) if Danette or another specialist could quickly fix it before I left. Ajaneek went to the back and when she returned she said Danette was unavailable to d

I've been going to various EWC locations in the DC area for over a decade and the Noma location is one of the best! Claudia is an amazing aesthetician and does such a great job with my services (on top of being a lovely and kind person). The staff who work at the desk are also really kind and helpful with scheduling.

I’ve gone to several EWC locations and always expect the great customer service they are known for BUT my experience with theNoMa location was the best yet. The easy scheduling and great reception were only the cherry on top. The entire sundae was Claudia my esthetician. I missed at least two sessions prior so I expected the worst. Claudia worked my Brazilian like a pro! Unfortunately (or fortunately depending on your point of view -LOL), it’s not appropriate to add photos. You just have to trust me and book your next wax with them.

Poor quality of wax, technique mid at best, and management is absent and cause for concern. Additionally, I was told incorrect information about a package, charged, and then never followed up with to resolve the issue. Even after cancelling, and being assured there were no other charges being made… months later I am still being charged. The “manager” has never addressed my problem or even attempted to call back. Be careful to anyone considering going here, they have fraudulent practices that I have since reported.

I had the best clean wax experience here! Asia was incredibly professional, friendly, and made me feel comfortable the entire time. My skin wasn’t irritated at all afterward, which is rare for me. Everything was spotless and the wax was so clean, she managed to do the smoothes cleanest was in just one pass. I’ll definitely be coming back and recommending this place to friends!