Essentials by Beautiful You

I love the cleanliness of the location. I love the products they offer. I love the spa packages they offer! I have gone every month since December and I have had the absolute pleasure of Martha Cervantes being my esthetician and massage therapist. She is so attentive, pays attention to every detail of your body’s needs. She is my absolute favorite!!!!

I’m very disappointed with the front desk service at this location. I have a nail membership, and there have been ongoing issues with payments being processed incorrectly, appointments being rescheduled without my consent, and constant scheduling problems overall. When I’ve asked to speak with a manager or supervisor, they are never available. I’m told to leave a message, but I’ve never received a call back. Unfortunately, there also seems to be a lack of accountability when mistakes are made, especially regarding payments and bookings. Attempts by the front desk staff to fix these issues often result in more confusion, or they’re unsure how to properly resolve the problem. That being said, the technicians who actually provide the nail services are amazing and do great work. It’s just unfo

BEWARE OF ESSENTIALS SALON! I went in for a simple color and my hair is ruined! I sent pictures of my hair to Sharon (manager) with my complaint, less than 10 minutes later, the stylist who did this horrible color, called me, berating and blaming me for her sloppiness! I couldn't get a word in, I hung up on her (I was at work to begin with) In typical narcissist fashion, she blamed me, said I moved too much, I ask to walk to Ulta [yea, she did] all of this in a condescending tone, not at all concerned about why I was unhappy, she was mad that "I told on her". Charli was super messy with the root smudge, she dripped it on my highlighted hair, so I have stripes and cheetah spots ALL THROUGHOUT MY HAIR!! She dried and styled my hair, she HAD TO SEE WHAT SHE DID TO MY HAIR BUT DIDN'T CARE. i

I am changing my review to five stars. I am blown away at how the management has responded to my feedback on a not so great first impression at the front desk. Ashure called and apologized and comped me a massage with one of their best masseuses, Valentina -who is an angel in disguise- on the day we initially requested. When I came out, she greeted me with a really sweet birthday gift and happy birthday wishes. My husband and I decided to sneakily find a way to pay for this massage because after seeing the care and kindness this company seeks to give to their clients, we want to make sure we give them our support. I felt pretty awkward coming back for service at first - I don't like being "that lady"- but I think it is important to give others a chance to make things right and be will

Very terrible experience I had with them. I asked for a simple French tip with a sparkling design. Not too short because I am not used to acrylic nails. The lady proceeded to be very rude to me, complained that my nails were too short, and also told me she couldn't do the design. I had to pay full price. Do not recommend. If they can barely do this type of design I doubt they can do a better one.